Intercultural Training: Employee and Leadership Seminars and Workshops in 2019/2020
Are you looking for an intercultural training for your employees or leadership team to be prepared for a globalized, digitized, and fast changing market? Have you experienced challenges with your workforce in terms of intercultural and international work processes? Has your leadership team felt challenged by unexpected changes? CMW and head coach Michael Wigge are specialized in supporting the corporate workforce through courses that offer information about:
Better understanding cultural and global differences in the work context
Overcoming prejudices and misunderstandings regarding different cultural values
Mediating intercultural differences between parties with our CMW program
Helping lead intercultural teams locally and internationally without challenging obstacles
Head coach Michael Wigge has traveled to a total of 95 countries in his lifetime, published four motivational books dealing with intercultural issues, and has lived in Germany and the UK before moving to the United States in 2013.
Michael gained popularity in the United States when he published the international bestseller How to Travel the World for Free, which shares the intercultural challenge he faced himself. The story was published as a book and produced as a TV Show on PBS. This led to appearances for the intercultural trainer on The Tonight Show and Today show.
With this impressive background, the CMW program courses offer corporate America intercultural training services with the following aspects:
Leadership styles in the international and global context
Conflict management and challenges between cultures
Digital leadership with employees overseas
Sensitivity training to overcome cross-cultural prejudices
Intercultural understanding through empathy, communication, and tolerance
‘CMW’s intercultural training has intensively helped our workforce and leadership to improve their relationships and work on their conflict management. Thanks!’ Steve Francovic
Why is the CMW Intercultural Training Right for Us?
CMW has delivered intercultural training to the workforce and to leadership teams across the US, Canada, and German-speaking countries in Europe for more than six years. Our head coach lives and breathes the subject matter of intercultural understanding in his own life as a German citizen and US permanent resident. Michael travels cross cultures to deliver keynotes, seminars, and workshops to international companies.
CMW’s corporate clients experience a great learning curve and success by handling intercultural differences with understanding and a different-point-of-view-strategy. We’ve managed to shift many intercultural conflicts within organizations to reach understanding on both sides with improved teamwork and productivity results. A typical CMW course creates specific and unique cross-cultural awareness toward their colleagues, teams, and clients abroad.
What is a Different-Point-Of-View-Strategy in Terms of Intercultural Training?
Our clients learn through the following formats:
The intercultural training sessions allow our clients to learn to view an intercultural (conflict) situation from different angles, for example:
Mr. Peters leads a production team of 30 employees based in different Asian and European countries. He leads digitally and sets up digital team meetings and one-on-one employee calls on a regular basis. But he feels extremely challenged that employees from one production team in country XY have a very hard time to follow up on their agreements. He writes emails to their local leadership team to make sure he is being understood, but he just cannot figure out why he can’t get through to the workforce overseas. Mr. Peters gets extremely frustrated and becomes upfront in his communication style. But the consequences of this change actually lower the productive outcome of the production team.
Participating in our intercultural training and seminars, Mr. Peters gets an understanding of:
The common leadership style in country XY
The communication style between people in that particular culture
How the workforce perceives him in terms of unusual cultural actions and behavior
How culture XY communicates in a corporate setting
Taboos and values in the culture of his production team
How production processes are handled in that country
This enables Mr. Peters to adjust his communication to the region and to avoid frustration, lack of productivity, conflict, and inappropriate behavior. At the same time, his production team overseas feels understood and encouraged for higher productivity.
After the intercultural training, Mr. Peters decides to book a set of one-on-one online coaching sessions with a CMW trainer and learns how to turn the troubled intercultural relationship into an interesting learning process for both sides.
CMW also offers an online and onsite training opportunity for the workforce overseas to better understand and interact with their US leadership team.
A Typical Intercultural Misunderstanding
Mrs. Bates leads a team in a major company in Ohio and has a workforce consisting of different cultures. 40% of her workers are from the US, and another 30% are from Latin American and Asian countries. The additional 30% work remotely from India and Thailand for her team. She usually sets up team meetings once a month. The meeting is held onsite and online through WebEx to get everyone together. Every time the meeting is held, Mrs. Bates feels very frustrated because a few employees—and somehow always pretty much the same people—tend to join the meeting five to ten minutes late. This happens onsite in her team meeting room and online via WebEx. These participants don’t even seem to be apologetic. They just seem to check in late and not care about it. Mrs. Bates and other American employees feel highly disturbed and see this behavior as disrespectful.
When CMW gave a two-day intercultural training to the division, team members raised the question of why some people constantly act rude? Mrs. Bates asked if there’s an intercultural difference she doesn’t know about. During the training, we managed to get a hold of the ‘late people’ and gave them the opportunity to talk about their cultural understanding of punctuality.
They shared that in their culture, it’s actually seen as appropriate to not join the meeting absolutely on time because it could put the leadership team under pressure to start absolutely on time. For them it was polite to check in five+ minutes later and show no sign of remorse because of their cultural background. They shared in our intercultural training that they know meetings and appointments to be loose forms of checking in one after another. They also shared with us that they never had intercultural training before they started working for a US employer.
Mrs. Bates could share hers and the American point of view with these international workers combined with new rules for future meetings. The group concerned was very appreciative and showed gratitude that they finally had a chance to understand why Mrs. Bates sometimes comes across so distant and reserved, especially during and after team meetings.
One year in, the productivity of Mrs. Bates division was raised by 15%. They started finding many more aspects of intercultural misunderstanding and worked it out within their team meetings as a major monthly point of discussion.
What Do Our Clients Say About the Intercultural Training?
“We overcame most of our misunderstandings and conflicts due to the CMW intercultural training.”
“Thanks Michael for helping us. The team spirit is way better these days after you helped us come together.”
“20-30% rise of productivity due to intercultural understanding – well done and thanks!”
“Our company has its headquarters in Philadelphia, but about 40% of our workforce are from Mexico, Peru, India, the Philippines and from European countries like France and Germany. The interaction between the cultures has led to major issues due to misunderstandings and conflicts. We’re still in the intercultural training process with CMW and see light at the end of the tunnel. Great work, guys! Thanks.”